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Refund Policy



In order to make our online service more reliable for our costumers we enable return and refund policy,

You can do return and ask for refund(except cakes and alcohol),

1)If product package or itself is deformed, damaged or broken,at the moment of delivery,

2)Product  clearly visible poor quality from manufacturer.

3)If product  delivered in wrong temperature as it required on package, or manufactures requirements, and you notice lost freshness or deformed product.

4)If product not fresh enough, date expire.

5)Some products have been missed what you buy, or wrong purchase basket.

If your notice any conditions from above list and your are not happy  you have to notify on delivery time.

Notice we accept only in formal writing and on delivery time only.

You should check to see that all items listed on the despatch note match those contained in Your package when You receive it. If a parcel arrives not intact, leaking or broken please do not sign for the parcel please notify

Delivery team will provide blank of formal notice and you have to fill and deserve to driver.

We will do refund or return in 30 working days after notice given.

Receiving a Refund: Refunds can only be requested by the Purchaser within 24hrs. and will be made by the original payment method within 30 days . Refunds processed in store will be performed at the point of Sale and funds returned to Your account immediately.

If you wish to cancel your order or your have any questions please contact our  costumer service team.


Our business’s name is: Skonis ltd traiding name (skonis lt)

Our business address is:  39-41 Welling high street,Welling, Kent DA16 1TU ,United Kingdom

Agents :  CKR Accountants, CKR House 70 East Hill, Dartford ,Kent DA1 1RZ

VAT Number 109 3405 36

Our contact details are:   TEL :020 8616 4496